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3.0 | 181 Reviews

28 cu.ft. Smart wi-fi Enabled French Door Refrigerator

LG LFXS28968S

Features

  • ThinQ Offer: Get a free extra year limited warranty (up to $185 value) through 7/10/24. Terms apply
  • 28 cu. ft. Capacity
  • PrintProof™ Finish
  • Door Cooling+

Quick Specs

  • Type: Refrigerator
  • Style: Freestanding
  • Has Freezer: Yes
  • Configuration: French Door Refrigerator
  • Width: 35.75"
  • Height: 69.75"
  • Depth: 36.25"
  • Energy Star Rated: Yes
  • Refrigerator Size: 27.7 (cu. ft.)
  • Fresh Food Capacity: 18.4 (cu. ft.)
  • Freezer Capacity: 9.3 (cu. ft.)
  • Icemaker: Yes
  • Dispenser: Yes
  • Counter Depth: No
  • Sabbath Mode: No
  • WiFi Connected: Yes

See More

 
Image Feature

The Look You Love Without the Fuss.

Now you can have all of the things you love about stainless, without the need for special cleaners or constant attention. LG's PrintProof™ fingerprint and smudge resistant finish easily wipes clean with a soft, dry cloth for a distinctive kitchen that handles real-life in style.

Image Feature

One Size Fills All.

From pitchers to pint glasses, finally there's an ice and water dispenser that can handle just about any container you want to fill.

Image Feature

Ready to Serve, at Just the Right Temp.

This full-width, temperature-controlled drawer makes party preparations a snap. Store everything from deli platters to fruit trays at just the right temperature.

Image Feature

Store More.

Stock-up and store everything you need. With a cavernous 28 cubic feet of space, this LG French Door refrigerator gives you ample space for all of your family's favorite foods and keeps them conveniently organized and within reach.

Image Feature

Measure First, Order Right.

Nothing is more frustrating than an appliance that doesn't fit. We'll help you find the right one for your space. Watch the Full Movie with Audio Descriptions Watch the Full Movie

The Look You Love Without the Fuss. Now you can have all of the things you love about stainless, without the need for special cleaners or constant attention. LG's PrintProof™ fingerprint and smudge resistant finish easily wipes clean with a soft, dry cloth for a distinctive kitchen that handles real-life in style.

One Size Fills All. From pitchers to pint glasses, finally there's an ice and water dispenser that can handle just about any container you want to fill.

Ready to Serve, at Just the Right Temp. This full-width, temperature-controlled drawer makes party preparations a snap. Store everything from deli platters to fruit trays at just the right temperature.

Store More. Stock-up and store everything you need. With a cavernous 28 cubic feet of space, this LG French Door refrigerator gives you ample space for all of your family's favorite foods and keeps them conveniently organized and within reach.

Measure First, Order Right. Nothing is more frustrating than an appliance that doesn't fit. We'll help you find the right one for your space. Watch the Full Movie with Audio Descriptions Watch the Full Movie

Features

  • ThinQ Offer: Get a free extra year limited warranty (up to $185 value) through 7/10/24. Terms apply
  • 28 cu. ft. Capacity
  • PrintProof™ Finish
  • Door Cooling+
  • Slim SpacePlus® Ice System
  • ThinQ® Technology with ThinQ Care
CAPACITY
Freezer (cu.ft.) 9.3 cu.ft.
Refrigerator (cu.ft.) 18.6 cu.ft.
Total Capacity (cu.ft.) 27.9 cu.ft.
CONVENIENCE
Auto Closing Door Hinge Yes
Child Lock Yes
Door Alarm Yes
LoDecibel™ Quiet Operation Yes
Temperature Controls Electronic/Digital
COOLING
Evaporator Yes
Fresh Air Filter Yes
Linear Compressor Yes
Multi-Air Flow™ System Yes
Smart Cooling® System Yes
Temperature Sensors 6
DIMENSIONS/CLEARANCES/WEIGHTS
Carton Dimensions (WxHxD) 38" x 73" x 39"
Counter Depth No
Depth (Total with Door Open) 48.63"
Depth with Handles 36.25"
Depth without Door 29.88"
Depth without Handles 33.75"
Height to Top of Case 68.5"
Height to Top of Door Hinge 69.75"
Installation Clearance Sides 1/8
Standard Depth Yes
Weight (Unit/Carton) 295 lbs. / 320 lbs.
Width 35.75"
Width (Door Open 90 with Handle) 44.25"
Width (Door Open 90 without Handle) 39.25"
ENERGY
Energy Consumption (kWh/Year) 726
ENERGY STAR® Qualified Yes
FREEZER
Divider Yes
Door Type Pull Drawer
Drawers 2-Tier Organization
DuraBase™ Solid Drawer Base Yes
Freezer Handle SmarPull™ Handle
Freezer Light LED Lighting
LIMITED WARRANTY & UPC
Compressor (Parts & Labor) 5 Years
Linear Compressor (Parts Only) 6-10 Years
Parts & Labor 1 Year
Sealed System (Parts & Labor) 5 Years
UPC 048231794862
MATERIALS AND FINISHES
All Available Colors PrintProof™ Stainless Steel PrintProof™ Black Stainless Steel
Back Flush & Metal Cover Over Mechanical Parts
Contour Door Yes
Handles Matching Commercial Handles
Hidden Hinges Yes
Surface Smooth
REFRIGERATOR
Cantilevered Shelves Yes
Crisper Bins 2 Humidity Crispers
Door Bin Construction 1 Piece (Clear)
Folding Shelf 1
Glide N' Serve™ Drawer Yes
No. of Bins 6 total (2 adjustable gallon sized)
No. of Shelves 4 Split (3 Fixed+1Folding)
Refrigerator Light Ceiling LED
Shelf Construction SpillProtector™ Tempered Glass
SUMMARY
Display Type Membrane / White LED
Series LG
Type French 3-Door
REFRIGERATOR THINQ® SMART FEATURES
SmartDiagnosis™ Yes
ThinQ® Smart Technology Yes
ThinQ Care™ Yes
Voice Activation Yes
wi-fi Enabled Yes
Works with Amazon Alexa, Google Assistant
WATER & ICE SYSTEM
Daily Ice Production (lbs) 3.5 lbs
Dispenser Light Yes
Dispenser Type Integrated Tall Ice & Water Dispenser
Ice & Water Dispenser Yes
Ice Storage Capacity (lbs) 2.5 + 4.0
Ice System Slim SpacePlus®
IcePlus™ Production (lbs) 3.8 lbs
Water Filter LT1000P
FULL-CONVERT DRAWER™
Full-Convert Drawer™ Divider Yes

Quick Specs


  • Appearance

  • Type: Refrigerator
  • Style: Freestanding
  • Has Freezer: Yes
  • Configuration: French Door Refrigerator

  • Dimensions

  • Width: 35.75"
  • Height: 69.75"
  • Depth: 36.25"

  • Features

  • Energy Star Rated: Yes

  • Capacity

  • Refrigerator Size: 27.7 (cu. ft.)
  • Fresh Food Capacity: 18.4 (cu. ft.)
  • Freezer Capacity: 9.3 (cu. ft.)
  • Icemaker: Yes
  • Dispenser: Yes
  • Counter Depth: No

  • Extras

  • Sabbath Mode: No
  • WiFi Connected: Yes

Specifications Sheet

Energy Guide

Owner's Manual English 11,194K 02/24/2024

Owner's Manual Spanish 11,216K 02/24/2024

Get Adobe Reader

* Documents require Adobe Reader.

LG ThinQ Care Warranty Promo

Offer Expires: 4/13/2023 to 7/10/2024 Must be postmarked by: 10/10/2024

Purchase a qualifying LG product and register it through ThinQ app to receive a free 1 Year Extension on Manufacturer Warranty, valued up to $185. Rebate form must be postmarked by 10/10/2024.

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Interactive Tour

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Professional delivery and installation is available for every product we sell. We would be happy to coordinate delivery and installation for you.

Appliances

Why NSI Protection Plus?

Our service plan is an economical way to extend the terms of your product's manufacturer parts & labor warranty.

Most manufacturer's limited warranties leave customers with no protection against the rising cost of repairs.

Even the best products can malfunction and the most minor repairs can cost hundreds.

About NSI Protection Plus

Administered by Warrantech and insured by AmTrust Financial, NSI Protection Plus is the largest service network in the industry with 30 years of building the network and over 22 million in paid claims.

The most comprehensive repair plans in the business!

  • Day one coverage on special features
  • Removal and reinstallation coverage
  • $25 Laundry credit (Washers and Dryers)
  • 5 year appliance contracts include 10 year major component coverage
  • $250 Food credit (per incident, eligible products)
  • The only true "No Lemon Guarantee" in the business
  • No "CAP" on repairs or replacement, unlimited repairs.

Extended warranties are usually very inexpensive and can save you thousands in the future. Some can even cover extra costs that result, such as cost of food that spoils when your fridge dies. It's simple and inexpensive to purchase extended warranties and one of the smartest ways to protect your investment.

Appliances can be large, heavy and expensive. You probably don't have the special tools or expertise needed to fix them in a crisis. If you can spare a few thousand dollars without batting an eyelash for new appliances should they break tomorrow, don't buy a warranty. But if you're like most of us, protect yourself by purchasing inexpensive extended warranties when you buy a new product and save yourself big money in the long run.

3.0 out of 5

46% of reviewers recommend this product.

1 Stars

Do NOT purchase - 2 failed

jenlev 2/27/2024

On our 2nd LG refrigerator in this model in 9 years The first one was irreparable and we were out of warranty so we had to purchase another. We made the mistake of purchasing LG again. After less than 2 years we are waiting for repair after a week of service requests. We have lost almost all the food in the fridge except what we could fit inside a cooler and a beverage fridge. LG should have an emergency service for refrigerators. The cost of food and inconvenience to a family is substantial Life is NOT GOOD with an LG refrigerator. Will not purchase again.
Originally posted on lg.com

No, I do not recommend this product

Features

 

Quality

 

Value

 
2 Stars

Broke down again recently

Tony272727272 2/26/2024

Service was scheduled within two days but just broke down again and waiting on your LG service to return my request.
Originally posted on lg.com

No, I do not recommend this product

Features

 

Quality

 

Value

 
1 Stars

Waste of money

Mystique1271 2/23/2024

At first we loved the fridge and the features like electronic diagnostic roomy easy to clean but in two years though the ice and water is not working code CL E showed also saying theres a leak. This fridge is worth 2800.00 and within two years it already has problems. I researched it and it says that LG might not cover fixing it even if its still under warranty. I wished we bought a different brand. Our tv dishwasher and stove are all LG brand since the salesman said its very reliable. I wish LG would stand behind their product and fix it especially its a major problem for all customers.
Originally posted on lg.com

No, I do not recommend this product

 Incentivized Review

Features

 

Quality

 

Value

 
2 Stars

Not sure about LG

Bill Cornell 2/22/2024

Up until last month all was well with this unit. The compressor went out and we lost food in the process to get it repaired. It was repaired and as of February 22 2024 the compressor is out again . There seems to be no sense of urgency from customer service to have repairs made although they did have an authorized service check the unit today. He confirmed the compressor was out again. He ran a diagnosis of the unit and suggested we contact LG and ask for replacement of the refrigerator since the compressor have failed so close in time. The request was denied and I was told not to worry the repairs will be made in 2 days. If it goes out again LG will consider replacing the unit. Meanwhile we are left to try to salvage some of the contents of the refrigerator. The freezer contents have been lost twice.
Originally posted on lg.com

No, I do not recommend this product

4 Stars

Great Repair Technician Bad Customer Service

stlloche 2/21/2024

Would have gave 5 stars. The tech that came out to repair my fridge I. I would have giving less if not for the tech. The week before on Friday I stayed home from work for an appointment. no one showed. I called to ask what happened only to be told that they have know record of them talking to me on Monday the day we arrange for a Tech to come on the Friday I stayed home. I do have a phone record showing nearly 12 minutes call. So I had to go another week to get my refrigerator fixed. Dont expect any arranged call backs. I had 2 but received not 1 call back.
Originally posted on lg.com

Yes, I recommend this product

Features

 

Quality

 

Value

 
3 Stars

Great but

DMD 1 2/11/2024

We love the fridge but learned the hard way the compressor goes after 5 years. It was within warranty but labor was expensive and we lost a lot of food in the process. Plus side is that LG sent their own techs not a certified 3rd party within a few days and got us up and running without a hitch.
Originally posted on lg.com

No, I do not recommend this product

Features

 

Quality

 

Value

 
1 Stars

Terrible customer service

Lisa4040 2/10/2024

We have an LG fridge. We have called customer service 5 times now trying to get them to figure out why the water filters dont fit. Finally found out they were sending the wrong filters. I called today and found out the wrong part was requested again and they had denied the request. Nobody was going to call me to tell me. Id still be waiting if I hadnt called them. There will never be another lg product bought for this household again.
Originally posted on lg.com

No, I do not recommend this product

Features

 

Quality

 

Value

 
1 Stars

Unacceptable and poor customer service.

Chadwastakenadvantageof 2/9/2024

Our compressor had a ten year warranty and only lasted six years. When they came to fix it they informed us that it was going to cost up to six hundred dollars to fix. Compressors cost up to $350 dollars. We were robbed. This is the last LG product we will be purchasing for our house. When speaking to Natea about the price she informed me that this was going to be a complementary service on a recorded line might I add on Jan 31st. We recently reviewed our bank statement and we were charged almost six hundred for the repair of this warranty covered mishap. Unacceptable and poor customer service. I would not recommend to anybody especially when you look up LG online and find out that there have been multiple filed lawsuits against LG for failing compressors. Lastly they make you fill out a box at the end of this survey where you have to check yes or no to the following: I received this product free or at a discounted price in exchange for my honest opinion and would like to receive a sweepstakes entry for my review. I can not check yes because the product was not free as we paid almost six hundred dollars to have fixed.
Originally posted on lg.com

No, I do not recommend this product

Features

 

Quality

 

Value

 
1 Stars

No fridge

Angryfridge 2/5/2024

Still no working fridge after 3 weeks I fridge stopped working. LG sent a technician To fix it it only worked for two days Since then I have been going back-and-forth with LG to try to get a technician out here and it seems either a technician is not available or they just never get back to LG or whatever Im probably never going to buy an LG item ever again
Originally posted on lg.com

No, I do not recommend this product

Features

 

Quality

 

Value

 
1 Stars

Still waiting for repair

Boooo4customerservice 1/31/2024

I have been without a fridge for almost 3 weeks now. Our fridge broke down and LG sent out a tech. The tech replaced parts only for it to break the same way 2 days later. I have been bouncing back and forth with LG operators saying they will have a tech fix within a day or 2. Then it became when a tech is available So Im here without a fridge and I need to store my childrens medicine in something cold There is NO urgency with LG Id give 1/2 star if the option was available
Originally posted on lg.com

No, I do not recommend this product

Features

 

Quality

 

Value

 
2 Stars

Its always freezing and making loud noises

Curly locks 1/28/2024

Not happy with my refrigerator at all. I will never buy another one.
Originally posted on lg.com

No, I do not recommend this product

 Incentivized Review

Features

 

Quality

 

Value

 
1 Stars

Do not buy

Papa 94509 1/27/2024

Purchased in 2019 - 2 years later the compressor went out . Replaced under a court order lawsuit as others have had the same issue . 2024 - went out again - replaced the compressor and coil - worked for one day . Evaporator coil on order .all under warranty.We have been without Refrigerator for 3 weeks .
Originally posted on lg.com

No, I do not recommend this product

1 Stars

terrible quality and service

Tom Baracskai 1/22/2024

3 service calls in a month and still not fixed. Product is less than one year old
Originally posted on lg.com

No, I do not recommend this product

Features

 

Quality

 

Value

 
1 Stars

terrible quality

Tom Baracskai 1/22/2024

Has been serviced 3 times in the last month and is still not fixed. Unit is less than one year old
Originally posted on lg.com

No, I do not recommend this product

Features

 

Quality

 

Value

 
1 Stars

Poor customer service

LGbadSERVICE 1/20/2024

Now it is over 1 month without a working fridge. LG servicer claimed sulfer damage to copper pipes and just left Second opinion by 3rd party showed sulfer damage was an excuse and a lie. LG tries to get out of servicing products fully under warranty. Scam servicing. So called presidential servicing level is the worst. They claim doing me a favor. Their servicing employee lied and made a false claim about my fridge to get out of fixing it. They want me to give up and just buy another fridge. Buyer beware.
Originally posted on lg.com

No, I do not recommend this product

Features

 

Quality

 

Value

 
1 Stars

Nice while it worked

Bf76 1/16/2024

I bought this 4 yesterday ago worst mistake ever compressor is out of it and no one in the are will work on it. Been almost 1 month still trying to get answer from lg very disappointing
Originally posted on lg.com

No, I do not recommend this product

 Incentivized Review

Features

 

Quality

 

Value

 
1 Stars

Poor LG servicing sulfur excuse to avoid warranty

LGbadSERVICE 1/15/2024

Now without fridge for one month 3 weeks until I got first appt. and now 1 week until 2nd opinion. Claimed discolored copper piping caused by sulfur damage thereby they refused to replace condenser. After doing internet search it appears LG copper in their fridges are susceptible to sulfur damage. Avoid. My fridge is less than 5 years old. No well water involved. Would still work with new condenser. They should replace it no matter what. If anything then tell me warranty is no longer in effect after replacement. Instead they are telling me to go jump in a lake.
Originally posted on lg.com

No, I do not recommend this product

Features

 

Quality

 

Value

 
4 Stars

Good refrigerator but needed repairs after 4 yrs

LG Refrigerator Review2 1/12/2024

Overall we are happy with the refrigerator but the compressor quit after 4 years. The repair was covered under the manufacture warranty and there was no cost to us for parts or labor. The repairman was on time and friendly. He said the compressor was redesigned a couple of years ago and they havent had many issues with the newly designed compressors. The repair took a couple of hours and the compressor was replaced with a new one. It has been a week and we have had no more issues in that time period.
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

Features

 

Quality

 

Value

 
1 Stars

Dependability concerns

ffontenot 1/9/2024

I bought this product in the summer of 2019. It completely failed in December of 2023. The compressor went out along with the evaporator and condenser. Although under warranty it has still not been fixed as of this date. I have lost food due to thawing and I am without a working refrigerator that is only four years old.
Originally posted on lg.com

No, I do not recommend this product

 Incentivized Review

Features

 

Quality

 

Value

 
1 Stars

Great Features... compressor failure in 5 years

PTM109 1/9/2024

4 1/2 years - compressor failed - coils showing rust / debris and need to be replaced as well. Somehow it failed before our extended warrantee ended 5 yrs and might be covered under the LG class action suit but IF not service tech said this would be a $1500-1700 repair which is $200 less than we paid for it Home Depot sale. The Good - we love everything about the features of the refrigerator ... which is why we bought it but ... The Bad - compressor failure in less than 5 years and still not back up and running - tech cant come back to install the new compressor for another 3 weeks is decidedly not OK. Will start saving for a new one now hoping we can get 5 more years of service out of the repaired one. Buying another LG seems unlikely.
Originally posted on lg.com

No, I do not recommend this product

Features

 

Quality

 

Value

 
2 Stars

Stay Away

Ed Roche 1/8/2024

Incredibly small capacity ice maker. After purchasing learned of LG compressor issues and as was warned compressor failed. Customer Service to order sand track the replacement compressor is an absolute nightmare.
Originally posted on lg.com

No, I do not recommend this product

1 Stars

Stopped cooling after 6 years

Sam Moon 1/8/2024

I have enjoyed the refrigerator for about 6 months without any major issues except for the replacement of water/ice dispenser panel after 2 years of use. However after 6 years of use the refrigerator stopped cooling and needed the replacement of the compressor which costed $450 for the labor while the part was covered by the warranty. The refrigerator worked for 2 days but stopped again. The technician said that it has leaking at other parts. As a result the tech tried some bypass 2 days ago and I am monitoring if the function stays now. If the bypass does not work I need to replace the refrigerator itself. I found out that this specific model was on the extended warranty for 5 years due to defective air compressor. Unfortunately mine went out over 5 years. I have never expected the $1800 refrigerator goes only for 6 years.
Originally posted on lg.com

No, I do not recommend this product

Features

 

Quality

 

Value

 
1 Stars

Poor performance

SandK84 1/7/2024

When in operation it has been fine. Purchased 9/2018. In 2021 it began running loud and led to a compressor replacement. Three weeks ago the ice maker went out followed up by the freezer and then fridge going out on December 18th. Since then we have had six technician visits and have replaced the condenser the compressor and the evaporator one by one. Each time it worked for a day and then went out again. Now it has been deemed unrepairable by the technician and we are waiting to hear if LG will stand behind it and replace it. If we didnt have another fridge we couldnt have waited three weeks plus for a new one. As it was it was extremely disruptive and inconvenient having it go out and moving food over and over during the holidays. We lost hundreds of dollars in food and by repeatedly buying ice. Whether or not we would buy another LG will depend on what kind of response and relief we get now. Willing to try again but not without a meaningful fix to our current problem.
Originally posted on lg.com

No, I do not recommend this product

1 Stars

No stop FFE error. Fan replace 3 times

A Cloutier 1/7/2024

Originally posted on lg.com

No, I do not recommend this product

 Incentivized Review

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1 Stars

Refrigerator

REH5 1/3/2024

My refrigerator compressor went out 2 months after 5 year warranty LG refused to cover it said to far out of warranty 5 year old refrigerator if I lived in Canada would have 10 year warranty. You know you have a problem with these compressors and wont back them up. You will never see another LG product in my house again.
Originally posted on lg.com

No, I do not recommend this product

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4 Stars

Great customer service

Victor23 1/2/2024

I bought this 5 years ago. We love the looks and features of this unit. Recently it failed to keep cool and LG responded quickly and made the required updates to the fridge which made it a dependable appliance for many years to come. Thanks for standing behind your products.
Originally posted on lg.com

Yes, I recommend this product

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4 Stars

Good decision

dhall79 12/28/2023

We have had for almost two years and enjoy it. Only regret is that it only has one icemaker.
Originally posted on lg.com

Yes, I recommend this product

4 Stars

Ice and water maker issues

Wisco920 12/28/2023

I bought this approximately 4 years ago. I have had two issues. One the water dispenser quit working momentarily for a day. I checked electrical connections in the hinge and it seemed to resolve the issue. Two ice maker quit making ice. I would do reset on it and it would give me ice for 1 or 2 trays. I received a new icemaker from LG and it has been good since
Originally posted on lg.com

Yes, I recommend this product

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5 Stars

Replace comoressor

Fforkel 12/25/2023

After three years my compressor failed and it was covered by the warranty.
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

1 Stars

Horrible customer service

Adam324mcd 12/24/2023

After 3 years fridge freezer and ice maker dont work. We have currently been waiting for 14 days and no one has yet to show up to even look at it. LG is absolutely horrible on communication and follow through
Originally posted on lg.com

No, I do not recommend this product

 Incentivized Review

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4 Stars

Great for our new builds space

Kevin NC 12/22/2023

We love our LG French door fridge. The design is awesome works for our space and functionality is great. The water dispenser is our favorite and the freezer space is well organized. Our only issue has been the compressor went out. LG swiftly scheduled a service and we were back online. Hopefully it will last for years to come
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

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1 Stars

I will never buy an LG again.

Katcedes 12/22/2023

My refrigerator was purchased in 2018. It died and the repairman said he couldnt do the work because it was the compressor. The compressor had a 10 year warranty. I called LG after MANY conversations bottom line was We cant find anyone to fix your compressor and since you dont still have your receipt there is nothing we will do. Therefore I was left with a broken $2500 refrigerator that was only 5 years old. Ended up buying a new refrigerator from a different company.
Originally posted on lg.com

No, I do not recommend this product

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5 Stars

Excellent warranty coverage.

Fforkel 12/20/2023

My compressor failed after 3 years. LG Covered all parts and labor. Refrigerator working fine after compressor replacement.
Originally posted on lg.com

Yes, I recommend this product

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5 Stars

temperature is not make

Mohammed a Uddin 12/19/2023

excellent service they came # slove this issues vhjjjj
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

1 Stars

Terrible LG refrigerator

Brenda Mavretic 12/10/2023

My refryhas not worked properly for the last 2 years. The freezer continuously fluctuates in temperature. One day its 0 the next day its 30 degrees. I bought the extended warranty and square trade has done nothing to repair it or replace it. I am beyond frustrated after close to a dozen calls and complaints to the warranty company. Somebody please help me my warranty expires in May of 2024
Originally posted on lg.com

No, I do not recommend this product

 Incentivized Review

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5 Stars

Great service call

RGKa 12/9/2023

Showed up on time. Had the part needed and fixed the unit.
Originally posted on lg.com

Yes, I recommend this product

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4 Stars

Pip6900 12/5/2023

I didnt buy it but it came with the house we bought a year ago. Good refrigerator but it already needed to have the compressor replaced. Not sure what maintenance was done prior to us getting it.
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

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1 Stars

Low quality product/ worse Customer Service

jvmccim 12/4/2023

The product is two and a half years old. Already had to replace the internal water filter connection and have the ice maker worked on. The compressor makes and awful noise and needs to be replaced according to two service professionals but LG will not replace until it completely fails likely losing hundreds of dollars in groceries in fridge freezer. Extremely unlikely to purchase another LG product based on quality and lack of customer service.
Originally posted on lg.com

No, I do not recommend this product

 Incentivized Review

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3 Stars

Refrigerator out of service for tow weeks.

GC Lange 12/2/2023

I bought this refrigerator 2 years ago and very disappointed that the refrigerant had to be replaced already.
Originally posted on lg.com

No, I do not recommend this product

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4 Stars

Great refrigerator other than being broken for w.

Everette H Rice Jr 12/1/2023

Had for five years. Door ice maker stopped working because fan that blows cold air from freezer iced up. I defrosted it and it started working again. A couple of weeks later fridge and freezer stopped getting cold. Compressor failed. Waited two weeks for service to install new compressor and it was no good didnt work. Service tech is scheduled to reinstall another compressor next Tuesday. Well seeBeen without refrigerator three weeks including Thanksgiving. Otherwise we love the French door refrigerator.
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

1 Stars

Dont expect any help

NickyR 11/26/2023

Customer service provided no real help or attempt to solve the issue
Originally posted on lg.com

No, I do not recommend this product

 Incentivized Review

2 Stars

Well known compressor issues

JLM107 11/26/2023

This is a very nice refridgerator - but given that these units have well documented compressor issues its hard to be very happy with the purchase. My compressor died after only 4 years of use. Ill give LG credit for the quick service to get the compressor replaced and back up and running but wouldnt it be great if the compressor design was reliable in the first place?
Originally posted on lg.com

No, I do not recommend this product

2 Stars

Tom KC 11/23/2023

We bought it a year ago. We didnt expect to have a repair done. Usually your products have a good reliability record. Frankly were disappointed.
Originally posted on lg.com

No, I do not recommend this product

 Incentivized Review

1 Stars

Not good

Bits and Bops 11/22/2023

This unit broke down too early. I am unhappy and will never buy LG again
Originally posted on lg.com

No, I do not recommend this product

 Incentivized Review

1 Stars

LG means Least Good

NickyR 11/21/2023

Terrible customer service and warranty coverage. Stay Away
Originally posted on lg.com

No, I do not recommend this product

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5 Stars

Good design fit a lot in freezer.

Conde 11/21/2023

Had a problem coolingcall lg and they sent the parts to my appliance repair lady and she was the best works great againty LG for helping get my fridge working again nice and cold
Originally posted on lg.com

Yes, I recommend this product

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1 Stars

Getting the run around on a LG - Lowes 5yr warrant

JH Palm Bay FL 11/16/2023

11/1/23 Alexis Presidential Liaison from LG sent our case over to Ordering Department for Assistance. 11/3/23 Ice again was melting Freezer not keeping up to Temp. Crystals were forming on Frozen food. 11/4/23 I sent Another text Freezer not working Warranty phone number LG was not helpful unable to talk to a person LG Alexis sent a picture of a full ice maker which was not my problem 11/4/23 Filed a Lowes Claim on Website as system would not allow for a repair service 11/8/23 I Tried several times via Lowes Warranty phone number finally I had to contact Lowes Assistance manager who contacted LG Warranty who gave him a repair shop JDC Appliance ref # RNN 231108024077 I waited until 11/23 for this repair shop to contact me. I called them They said they had my phone number but was not sent the Ref number with in their portal. 11/14/23 I called Lowes Assis Mgr again He contact LG again and was finally given LG service on 11/16/23. This is uncalled for
Originally posted on lg.com

No, I do not recommend this product

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1 Stars

Terrible

Tommy Joseph 11/15/2023

Customer service is non existent at LG. Never again will I buy an LG product
Originally posted on lg.com

No, I do not recommend this product

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1 Stars

Awful refrigerator

Tom bak 11/8/2023

This thing is awful. It died 5 years after purchase. Need to beg LG to fix it and they only do because theres a class action lawsuit against them because of their faulty refrigerators. Stay away and buy a different brand.
Originally posted on lg.com

No, I do not recommend this product

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5 Stars

Best storage space out of a refrigerator

Gmarie93 11/6/2023

I love that this fridge reminds me when I leave the door open
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review